Oxygen Forensics TechHub Mobile App: Your Central Connection to Oxygen Forensics

Modern digital investigations move fast—and getting answers, support, and updates shouldn’t slow you down. The Oxygen Forensics TechHub mobile app was created to give Oxygen Forensics users a single, reliable place to access support resources, expert knowledge, and the broader user community, all from a mobile device.

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Whether you’re in the office, in the field, or between cases, Oxygen Forensics TechHub helps you stay informed, connected, and productive without needing to log into multiple systems or wait for responses.

What Is the Oxygen Forensics TechHub App?

Oxygen Forensics TechHub is a mobile companion to the Oxygen Forensics customer ecosystem. It brings together essential tools—such as support requests, the Knowledge Base, and community discussions—into one intuitive interface designed specifically for forensic professionals and technical users.

Instead of searching emails, websites, or portals, users can rely on a single app to manage interactions with Oxygen Forensics and with other professionals who use the same tools.

How Oxygen Forensics TechHub Helps You Work More Efficiently

Faster Access to Support

With Oxygen Forensics TechHub, users can submit support tickets directly from their mobile device, attach screenshots or files, and track ticket progress in real time. This reduces delays and ensures issues are documented clearly from the start. Ticket updates are visible in the app and also delivered via email, keeping users informed every step of the way.

Instant Answers Through the Knowledge Base

The built-in Knowledge Base provides access to official documentation, troubleshooting guides, and step-by-step instructions. Users can search articles, browse by category, and even vote on content to help highlight the most useful resources. This allows many questions to be answered immediately—without opening a ticket.

Community Collaboration and Shared Expertise

The Community section gives users a space to ask questions, share experiences, and learn best practices from peers and Oxygen Forensics experts. Topics are moderated to ensure accuracy and professionalism, creating a trusted environment where users can collaborate and learn from real-world use cases.

Clear Communication and Updates

Oxygen Forensics TechHub also serves as a communication channel for important updates, announcements, and future releases. By centralizing these messages, users don’t miss critical information that could impact their tools or workflows.

Designed for Mobility and Convenience

The Oxygen Forensics TechHub app is built for professionals who need flexibility. Its mobile-first design ensures that users can:

• Get help while away from their desk
• Reference documentation during investigations
• Engage with the community at their convenience

All login and security features align with existing Oxygen Forensics customer credentials, ensuring a seamless and secure experience.

A Smarter Way to Stay Connected

At its core, Oxygen Forensics TechHub is about simplifying access to information and support. By combining support, documentation, and community interaction into one platform, the app helps users resolve issues faster, stay informed, and get more value from their Oxygen Forensics solutions.

Whether you’re troubleshooting an issue, looking for best practices, or connecting with other professionals, Oxygen Forensics TechHub puts the resources you need right in your pocket.

Oxygen Forensics TechHub app – User How-To Guide

1. Getting Started

Download & Install

1. Open the Apple App Store or Google Play Store on your mobile device.
2. Search for Oxygen TechHub.
3. Download and install the app.

Log In

1. Launch the app.
2. Sign in using your Oxygen Forensics customer account credentials.

These are your credentials that are used HERE on the customer portal.

3. If prompted, complete multi-factor authentication (MFA).
4. You can also use the One-Time Password (OTP) option if you don’t want to use your password.

💡 Tip: Use the same credentials you use to access the Oxygen Forensics customer portal.

2. Navigating the App

After logging in, you’ll see the Home Dashboard, which provides quick access to key areas:

• Knowledge Base
• Community
• Announcements (Upcoming Release)
• Submit a Request
• Ask Our Community
• My Recent Tickets

Use the menu icon to move between sections.

3. Submitting and Managing Support Tickets

Create and Submit a Support Ticket

1. Tap Submit a Request from the main menu.
2. Enter:
   • Priority
   • Support Ticket Type
   • Subject
   • Description
   • Attach files or screenshots (optional) using the paperclip icon up top.

3. Tap the Paper Airplane to Submit.

Track Ticket Status

• View open and closed tickets under My Recent Tickets.
• Tap a ticket to see updates, responses, and resolution notes.
• You can also add comments and reply using the Comment icon and Arrow icon at the bottom of the screen.
• In future releases you’ll receive push notifications when your ticket is updated.
• You will also receive an update via the email address associated with your account.

4. Using the Knowledge Base

The Knowledge Base contains official documentation and self-help resources.

Search for Information

1. Go to Knowledge Base.
2. Use the search bar or browse by category.
3. Tap an article to read, download attachments, or follow step-by-step instructions.

Search for Helpful Articles

• Share or find text in the article(s)
• Up or Down vote articles
• Recently viewed content appears in your history.

5. Participating in the Community

The Community is a space to connect with other users and Oxygen Forensics experts.

Browse Discussions

1. Tap
2. Select a category (e.g., Best Practices, Tips, General Discussion, Product Feedback).
3. Follow each category by clicking the Follow button

Create a Post

1. Tap Ask our Community on the main page or menu click Add Topic.
2. Enter a Topic Type, Title, and then Description
3. You can add attachments, save as a draft and Preview by clicking the three dots up top.
4. Select Help Center as the category.
5. Select the Subcategory that best describes your topic
6. Add any option tags that might be used to quickly find your topic
7. Toggle the button on or off to Notify about responses.
8. Tap the paper airplane up top right to publish.
9. The post will first go to the moderators for approval. Once approved the post will be visible in the Community section.

Engage with Others

• Reply to posts and tickets.
• Like or follow discussions.
• Follow community guidelines to keep discussions professional and constructive.

6. Managing Your Account

All account management must be done via the Customer Portal located HERE

Profile Settings

• Update your name and contact details.
• Manage notification preferences.

Notification Preferences

• Enable or disable notifications for:
  • Support ticket updates
  • Announcements (To be in future releases)
  • Community activity

7. Best Practices for Users

• Search first: Check the Knowledge Base before opening a ticket. You can also use the global search function (magnifying glass) on the main screen.
• Be specific: Include details and screenshots when submitting support requests.
• Stay engaged: Follow announcements and community posts for updates and tips.
• Keep notifications on: Don’t miss important responses or alerts.

8. Troubleshooting

If you experience issues with the app:

1. Ensure you’re using the latest app version.
2. Check your internet connection.
3. Log out and log back in.
4. If issues persist, submit a support ticket through the app or desktop.

9. Need Help?

For additional assistance:

• Submit a ticket via Support in the app
• Contact Oxygen Forensics Support through official support channels